What’s Up with All the Coffee Subscriptions?

Everyone’s talking about Panera Bread’s new coffee subscription. I’m not sure it’s unprecedented as reported here in the Business Insider, since Burger King Corporation announced a $5 coffee subscription last fall. And several convenience...

Subscription Boxes: A Great Gift Idea?

A subscription box seems like such a perfect gift for your next birthday or special occasion. But before you sign up your loved ones, be sure you’re making the right decision.  Subscription boxes seem like the perfect present and for good reason; subscription...

“Free” is a Tactic, Not a Strategy

Recently, a CEO of a major professional association asked me what I thought of a 30 day free trial for new members. He worried that potential members would sign up for the free trial, binge the value in that free period and then cancel without paying. But his board...