Blog
MoviePass: What Happens When the Forever Promise Breaks
With The Odyssey and Spider-Man helping pull people back into theaters this summer, I have been thinking again about what went wrong at MoviePass. I love movies: the popcorn, the trailers, the dark room, the shared laugh or gasp. So I understand the appeal of...
The Membership Economy’s Next Frontier Is Your Doctor’s Office
On July 29, the Federal Trade Commission, joined by Utah and California, sued the telehealth company, hims & hers . The complaint alleges the company did the following: Charged consumers almost immediately after they submitted an online intake form, often without...
Build Your Network Before You Need It
I have been talking to a lot of young adults looking for internships and first jobs. The only way to get a job is by networking. Sorry, but that’s the truth for 99% of new-to-work folks. It’s just too easy to push a button on LinkedIn and submit 100 applications in an...
Stop Asking for the “Right” Subscription Retention Rate
“What retention rate proves that we have product–market fit?” It is one of the most common questions I hear from subscription leaders—and one of the hardest to answer responsibly. The honest answer is: it depends. A subscription with a unique business-related ROI...
Not Every Customer Is Meant for Forever
In the subscription economy, we love the idea of “forever”—recurring revenue, loyal customers, and predictable growth. But here’s the truth most businesses learn the hard way: not every customer is meant for forever. And that’s not a failure. It’s strategy. In The...
Rethinking SaaS Pricing for the AI Era
I’ve spent more than 20 years helping companies price and package subscription offerings, and I don’t think I’ve ever seen a shift as destabilizing as the one created by AI. For years, SaaS pricing (and growth) forecasts were built on this simple logic: If your...
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