THE FOREVER TRANSACTION
From the author of the breakout bestseller, The Membership Economy, comes a ready-to-use game plan for running a successful, and sustainable, subscription business.
A veritable blueprint for success in the new membership economy, this book is a must-have for organizations of any size. It’s a true game-changer. Baxter takes readers through every step of the subscription business process—from initial start-up or testing of a new model to scaling the operation for long-term growth and sustainability to revamping your culture so everyone works together to optimize customer lifetime value.
It covers all the essentials like subscription pricing, Software-as-a-Service, digital community engagement, and freemium incentives as a way to turn casual browsers into cash-paying superusers. It also features first-hand insights into subscription superstars like Amazon and Spotify. Most importantly, it shows readers how to build lasting relationships with their customers that are the very foundation of business success—today, tomorrow, and forever.
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Book Discussion Guide for Students
Book Discussion Guide for Teams
Access to two videos from my Forever Transaction subscription training program: “What Can You Offer Your Subscribers?” and “What Results Should You Focus On?”
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Praise for The Forever Transaction
Member-centricity is the core of successful associations and, increasingly, thriving companies. In The Forever Transaction, Robbie Baxter captures the techniques that Amazon, Netflix, LinkedIn, and others are using to build sustained customer relationships. Leaders of any membership organization can gain insight and practical tips from Robbie Baxter’s book.
In this book, growth strategist Robbie Kellman Baxter teaches the most important business strategy of our time: creating enduring relationships with customers. Through accessible research and practical guides, The Forever Transaction takes the mystery out of what it takes to create a forever organization.
Companies that sell products to strangers aren’t going to last long in this new subscription economy. This is an excellent playbook for any organization looking to launch a sustainable membership strategy.
If you’re looking for a blueprint on how to succeed in the membership economy, this is it. Robbie Baxter has extensive knowledge of the subscription business model, and fortunately for entrepreneurs everywhere, she put it in writing.
Robbie’s work is an essential blueprint for any company or organization looking to build lasting and powerful relationships with their customers.
Subscriptions are all the rage these days, but to stand out and truly capitalize on their potential business must start and end with a solid understanding of its customers. Baxter’s excellent book shows you exactly how to do this, with fresh case studies and practical tools that spell out what it really takes to ensure that “forever” is just that.
The Forever Transaction is the best, most indispensable set of best practices I’ve ever seen on building and sustaining a subscription-based business model.