What it Really Means to be Customer-Centric as a Consultant

This morning, when I was driving my kids to school,  I was behind a truck that said “Father & Son Contractors: Specializing in Full Service Apartment Turnovers”  Really interesting.  These guys might have just focused on cleaning, or painting, or...

How to facilitate a meeting so you save time and get results

Being a great facilitator will be a skill that will come in handy for the rest of your life, and allow you to minimize time spent in long boring meetings.  I spent much too much time trapped in long boring meetings before I figured out these little tips. 1....

Membership, The Circle and Superusers

I was an English major in college and to this day I am an obsessive fiction reader. One of the best books I read in 2014 was Dave Eggars’ The Circle[i]. The Booklist review said, “Most of us imagine totalitarianism as something imposed upon us—but what if we’re...

What is Relevant?

Organizations often make the mistake of confusing the deliverable with the objective.