Not Every Customer Is Meant for Forever

Not Every Customer Is Meant for Forever

In the subscription economy, we love the idea of “forever”—recurring revenue, loyal customers, and predictable growth. But here’s the truth most businesses learn the hard way: not every customer is meant for forever. And that’s not a failure. It’s strategy. In The...
Rethinking SaaS Pricing for the AI Era

Rethinking SaaS Pricing for the AI Era

I’ve spent more than 20 years helping companies price and package subscription offerings, and I don’t think I’ve ever seen a shift as destabilizing as the one created by AI. For years, SaaS pricing (and growth) forecasts were built on this simple logic: If your...
The Role of Subscription Pricing in Association Membership

The Role of Subscription Pricing in Association Membership

Subscription is a pricing tactic. It is not a strategy. Not by itself. It’s important to remember this distinction when you’re designing subscription-based membership offerings for your association. Many associations are attracted to subscriptions for the same reasons...
The 3Cs of Today’s Subscriptions

The 3Cs of Today’s Subscriptions

Content. Community. Commerce If you’re working on a new subscription offering, it’s worthwhile to explore each of these three as potential benefits. Content Content is a broad category that includes information or entertainment which can be digitally...