With The Odyssey and Spider-Man helping pull people back into theaters this summer, I have been thinking again about what went wrong at MoviePass. I love movies: the popcorn, the trailers, the dark room, the shared laugh or gasp. So I understand the appeal of...
On July 29, the Federal Trade Commission, joined by Utah and California, sued the telehealth company, hims & hers . The complaint alleges the company did the following: Charged consumers almost immediately after they submitted an online intake form, often without...
I have been talking to a lot of young adults looking for internships and first jobs. The only way to get a job is by networking. Sorry, but that’s the truth for 99% of new-to-work folks. It’s just too easy to push a button on LinkedIn and submit 100 applications in an...
“What retention rate proves that we have product–market fit?” It is one of the most common questions I hear from subscription leaders—and one of the hardest to answer responsibly. The honest answer is: it depends. A subscription with a unique business-related ROI...
In the subscription economy, we love the idea of “forever”—recurring revenue, loyal customers, and predictable growth. But here’s the truth most businesses learn the hard way: not every customer is meant for forever. And that’s not a failure. It’s strategy. In The...
