In my last post, I lamented the fact that too many companies focus on the top of the funnel, awareness, before they have figured out how to optimize leads and convert them into happy customers.I said the most important area of the funnel is the bottom. But...
Is anyone else a little freaked out by how much LinkedIn can tell you about a company?I have been a fan of LinkedIn, both as a smart business model and as a service I use on a regular basis in my consulting practice. The down economy seems to have done wonders...
In our house, everyone loves Pandora, the online music service that allows you to create your own station that perfectly fits your tastes. My daughter and I have created a station that everyone in the family enjoys. It blends singer-songwriters, angsty...
For awhile, everyone was talking about stickiness in online applications. Stickiness is the word commonly given to attributes of an online service that make users continue to return. Sometimes it is used to describe tactics simply to gain repeat usage, like...
Too often, companies focus on customer acquisition at the expense of retention. And yet minimizing customer churn is a key, and often totally manageable way to increase number of subscribers, revenue and profitability, key business metrics that go well beyond...
