To Refund or Not?
You should be thoughtful about refund policies because they can create tremendous goodwill and mitigate customer support efforts.
Video: Freemium & The Membership Economy
You can make more money by giving stuff away. In this video, I'll explain how you can incorporate free subscriptions to drive trial, networked effect and even to serve as a marketing...10 Secrets to Recurring Revenue
Whenever I speak, audience members invariably ask the most questions about how to build recurring revenue. Here are the best things you can do if you want to build the kind of loyalty and engagement that results in predictable revenue streams. Let me know if you have...What Makes a Great CMO?
The best Chief Marketing Officers know their market, know their offerings, and know how to connect the two…very simple. CMOs understand who they are trying to reach, what they are offering them and why it matters.
Understanding WHAT and WHY requires a strategic mind and makes a great marketing leader—and the need for strategy hasn’t changed.
What has changed (so much!) is HOW we reach our audience, and WHERE.
Margaritas and Membership or the 3 Reasons Your Leads Aren’t Converting Into Customers)
When your funnel looks like a margarita glass, wide at the top, but narrowing very quickly, it means lots of people are aware of you, and know about your offerings, but very few are engaging at the next level.
There are three possible reasons that your funnel might look like a margarita glass.
