Is it Ethical to Build a Forever Transaction with Customers?
In the open, airy office-less offices of Silicon Valley, a similar conversation is happening over and over. Is it ethical to create addictive products? Most digital companies are investing in product experiences that drive behavior modification. There’s a decent...
The Secret to Keeping Fans Loyal Beyond Your Latest Hit Movie, Last Winning Season or Newest Product Feature
When it comes to parenting, I am many things, but I am rarely “the cool mom.” But last week, I got to take my son on a behind-the-scenes tour of the gorgeous new Chase Center, home of the Golden State Warriors. How did I get so cool you might ask?...
How to Save a Bundle on Legal Advice
On my first day of high school, not one teacher talked about math, or history, or German, or literature, or biology. Instead, each teacher handed out and then discussed lists of rules which explained, in excruciating detail, what would happen if we were late to class,...
The secret to successful subscription businesses
From the neighborhood car wash and nail salon, to the hottest venture-backed tech companies, to F100 market leaders, to thought leaders, authors and subject matter experts, everyone seems to be using subscription pricing to build long-term, disruption-proof relationships with customers.
People have been able to subscribe to everything from newspapers (NYT, WSJ) to software (Salesforce, Microsoft) to content (Spotify, Netflix) for years. But these days, subscriptions pricing is available with virtually every kind of business. You can subscribe to cars (Volvo, Porsche), your fitness equipment (Peloton) or your oven (Brava) and can get regular shipments of clothing (Le Tote), makeup (Birchbox) or dogfood (Chewy).
