Reader Letter: The Membership Economy & Pilates

Michele Fulkerson is applying principles of The Membership Economy to the Pilates Education Institute–here’s the inspiring story of how she’s building ongoing relationships with instructors and studio owners around the world!

Keith Haring and the Membership Economy

Keith Haring had a lot to teach about principles of the Membership Economy.  Yesterday, I went to the exhbit "Keith Haring and the Political Line" at the De Young museum.  You may know that Haring created hundreds of chalk drawings on blank ad...

What it Really Means to be Customer-Centric as a Consultant

This morning, when I was driving my kids to school,  I was behind a truck that said “Father & Son Contractors: Specializing in Full Service Apartment Turnovers”  Really interesting.  These guys might have just focused on cleaning, or painting, or...

How to facilitate a meeting so you save time and get results

Being a great facilitator will be a skill that will come in handy for the rest of your life, and allow you to minimize time spent in long boring meetings.  I spent much too much time trapped in long boring meetings before I figured out these little tips. 1....

Membership, The Circle and Superusers

I was an English major in college and to this day I am an obsessive fiction reader. One of the best books I read in 2014 was Dave Eggars’ The Circle[i]. The Booklist review said, “Most of us imagine totalitarianism as something imposed upon us—but what if we’re...