“It’s not what you say, what you sell, or what you offer. It’s how people feel about you.” Classic car insurance executive McKeel Hagerty joins Robbie on the show to share how Hagerty transformed into a lifestyle organization known for the loyalty of its policy...
Today, host Robbie Kellman Baxter and her guest talk about what it really takes to grow your subscription rapidly outside of your home country. Renate Nyborg is an expert on globalization strategies for subscription-based business. Prior to her current role as General...
“The outcome you’re looking for in customer success is to get your customers to stay longer, spend more money, and be better advocates for you.” Nick Mehta, CEO of Gainsight, speaks to Robbie about the emerging discipline of customer success. They discuss how...
“There’s no substitute for that one-on-one connection from the top leader to everyone in the organization if you really want to send a message that you actually care.” Eric Roza, the new owner of CrossFit, Inc., joins Robbie to share what it’s like to take over...
Today’s guest, Steve Cakebread, knows a great deal about subscription pricing models and IPOs. Steve has brought three notable subscription-based companies—Salesforce, Pandora, and Yext—to successful initial public offerings, or IPOs, and served on the board of three...
