Today, host Robbie Kellman Baxter and her guest talk about what it really takes to grow your subscription rapidly outside of your home country. Renate Nyborg is an expert on globalization strategies for subscription-based business. Prior to her current role as General...
“The outcome you’re looking for in customer success is to get your customers to stay longer, spend more money, and be better advocates for you.” Nick Mehta, CEO of Gainsight, speaks to Robbie about the emerging discipline of customer success. They discuss how...
“There’s no substitute for that one-on-one connection from the top leader to everyone in the organization if you really want to send a message that you actually care.” Eric Roza, the new owner of CrossFit, Inc., joins Robbie to share what it’s like to take over...
Today’s guest, Steve Cakebread, knows a great deal about subscription pricing models and IPOs. Steve has brought three notable subscription-based companies—Salesforce, Pandora, and Yext—to successful initial public offerings, or IPOs, and served on the board of three...
Scott Mordell was CEO of the Young Presidents Organization, or YPO, from 2011 through 2020. What is fascinating about YPO is how intensely engaged their community is. Members will move mountains to make sure they can attend their regular meetings, despite the fact...
