The Changing Face of Digital Music

A few years ago, digital music was mostly something that teenagers and techgeeks did illegally and inefficiently. Today, with iTunes in the lead, with $4B of the $9B music market passing through their store, there are many viable business models that enable the...

Free trial vs Freemium

Some people are confusing services featuring a free trial from true Freemium models.A free trial demonstrates value to a user for a limited duration.  The idea is to convince a user that the service has enough value to justify the paid subscription.  While...

Nestle Crunch Hot Line

I bet a lot of you have called the Nestle Crunch Hotline (800-295-0051) more likely for a laugh than because of a milk-chocolate-with-krispy rice-related question. What a great way to engage customers, and refresh their brand image as an engaging, lively company....