In Crisis, What Should be Free(mium)?

In Crisis, What Should be Free(mium)?

Lots of organizations, particularly subscription businesses, are changing their rules about what is free and what is paid, in response to the coronavirus. The Atlantic, The Wall Street Journal and Bloomberg News are a few of the many publishers that have removed the...

“Free” is a Tactic, Not a Strategy

Recently, a CEO of a major professional association asked me what I thought of a 30 day free trial for new members. He worried that potential members would sign up for the free trial, binge the value in that free period and then cancel without paying. But his board...

Enterprise SaaS (B2B) and The Membership Economy

One area where I get loads of questions is around B2B SaaS for the enterprise. In this article, I want to share some of the many ways SaaS organizations can benefit from the Membership Economy.

Video: Freemium & The Membership Economy

You can make more money by giving stuff away. In this video, I'll explain how you can incorporate free subscriptions to drive trial, networked effect and even to serve as a marketing...

10 Secrets to Recurring Revenue

Whenever I speak, audience members invariably ask the most questions about how to build recurring revenue. Here are the best things you can do if you want to build the kind of loyalty and engagement that results in predictable revenue streams. Let me know if you have...