We’ve all gotten that email from a great client when they ask for something that’s out of scope.
It can be really stressful to determine what to do, especially when the pricing is project based.
But going beyond scope is usually a sign of engagement by the client and an opportunity for a great discussion.
Start by asking the client to elaborate on what they need and why. It’s important that you fully understand where the client is coming from, so you can respond to the actual issue on the table. If indeed, your client is asking for something that wasn’t initially discussed, here’s an easy rule of thumb.
In general, it’s fine to say something is out of scope but always in the context of what’s best for client. It’s going to be one of these three things…