Blog
Reader Letter: The Membership Economy & Pilates
Michele Fulkerson is applying principles of The Membership Economy to the Pilates Education Institute–here’s the inspiring story of how she’s building ongoing relationships with instructors and studio owners around the world!
Keith Haring and the Membership Economy
Keith Haring had a lot to teach about principles of the Membership Economy. Yesterday, I went to the exhbit "Keith Haring and the Political Line" at the De Young museum. You may know that Haring created hundreds of chalk drawings on blank ad...
What it Really Means to be Customer-Centric as a Consultant
This morning, when I was driving my kids to school, I was behind a truck that said “Father & Son Contractors: Specializing in Full Service Apartment Turnovers” Really interesting. These guys might have just focused on cleaning, or painting, or...
Membership, The Circle and Superusers
I was an English major in college and to this day I am an obsessive fiction reader. One of the best books I read in 2014 was Dave Eggars’ The Circle[i]. The Booklist review said, “Most of us imagine totalitarianism as something imposed upon us—but what if we’re...
What is Relevant?
Organizations often make the mistake of confusing the deliverable with the objective.
“Beyond the Basics: Independent Consulting for the Experienced Consultant ” Free Webinar Recording
I'm delighted to make available a recording of a webinar I did yesterday at the University of Texas' McCombs School of Business. Click here for this 60 minute webinar. It is designed for people who have been consulting for awhile, looking to take their...
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